STUDI LITERATUR TENTANG SISTEM PENGENDALIAN STOK BARANG DALAM MENDUKUNG EFISIENSI OPERASIONAL RITEL: KASUS INDOMARET

Abstract

The modern retail industry, including large convenience-store chains such as Indomaret, faces increasing demands to maintain operational efficiency through accurate and responsive inventory control. Prior studies indicate that inventory management across several Indomaret outlets continues to encounter issues such as inaccurate recording, low compliance with standard operating procedures (SOPs), human error, and inconsistent inventory procedures. These weaknesses contribute to overstock, stockout, and increased rework activities. This study aims to synthesize findings from previous research regarding the factors underlying weak inventory control, its impact on operational efficiency, and the recommended improvement strategies, using a systematic literature review approach. A thematic analysis was conducted on various scholarly sources addressing inventory control systems, inventory information systems, and retail operational management. The synthesis reveals that the effectiveness of inventory control is strongly influenced by organizational structure clarity, employee competence, the level of digitalization of information systems, SOP adherence, and supply chain coordination. Ineffective inventory control was found to reduce operational performance by increasing shrinkage, storage costs, and disruptions in product flow. Conversely, the adoption of Just-In-Time (JIT) principles, real-time information integration, routine auditing, and employee capacity building has been shown to improve inventory accuracy and support operational efficiency. This study underscores the importance of harmonizing human, technological, and process-related dimensions to establish a consistent and sustainable inventory control system within modern retail environments such as Indomaret.